Private export failed or is still processing
What to do when a monthly PDF does not finish.
- Exports are generated by a private worker. The browser only queues the job.
- If status stays queued for a long time, processing may be disabled in this environment — tell support “export queued too long” with the approximate month and child first name only (no files).
- When a download appears, use it soon; signed links expire by design.
Still stuck? Contact support.