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Private export failed or is still processing

What to do when a monthly PDF does not finish.

  1. Exports are generated by a private worker. The browser only queues the job.
  2. If status stays queued for a long time, processing may be disabled in this environment — tell support “export queued too long” with the approximate month and child first name only (no files).
  3. When a download appears, use it soon; signed links expire by design.

Still stuck? Contact support.