Help center

Short answers for real parents

Short articles — not a novel. For account-specific issues, use Support.

• Sign in, password reset, and email confirmation

  How to get into your family workspace when mail is delayed.

• AI drafts paused or unavailable

  Why drafting stops and what still works.

• Private export failed or is still processing

  What to do when a monthly PDF does not finish.

• Export or delete my family workspace

  How to leave with your records or remove them.

• Capture → review → approve

  The core weekly habit in one minute.

• Ages 5–13 and what we do not do

  Who the product is for right now.

• Billing, cancellation, and refunds

  How the $29/month family plan is charged and how to cancel.

• Privacy and what AI can see

  Parent control and data minimization.